We understand! Sometimes things just don’t work out. We have made the process easy for you. We are happy to exchange unwashed, unworn, unused items with tags on them for STORE CREDIT within 14 days on any full price item in original condition with all tags attached. Please note any item discounted more than 10% is considered final sale and is not eligible for exchange.
1. To initiate your return, please email firstname.lastname@example.org
reason for return:
2. If local pick up is chosen as your shipping option, the return period starts 14 days from the date of purchase. If you do not pick up within 14 days the item will not be eligible for return.
3. Returns should be mailed (or dropped off) to Mettle + Moxie at 5033 Crosswinds Dr, Wilmington NC 28409. Your name must be on your returned package.
4. Once we receive your return a store credit will be issued, via email, for the purchase price of the items returned (shipping fees are non-refundable). The credit does not expire and can be used towards your next purchase. Please note that we are unable to hold items while waiting on your return to arrive.
5. We cannot be held responsible for lost/stolen packages that are shown through tracking info as being delivered.